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GENERAL SALES CONDITIONS

ORDER

SHIPPING METHODS

RETURNS AND EXCHANGES

LEGAL NOTES AND CONDITIONS OF USE

Limitation of liability - Disclaimer of warranties
Applicable law and competent jurisdiction

General Sales Conditions
General Sales Conditions
The products purchased on www.berneboutique.it are directly sold by Bernè di Maddalena Russo, society under Italian law, with its head office in Bergamo, Via Borfuro 6, registered at CCIAA in Bergamo, at the number REA BG 186198, fiscal code RSSMDL50C48L738D and VAT registration number 01064640160.
The offer and the sale of the products on the site berneboutique.it are settled by these General Sales Conditions.
The General Sales Conditions may be periodically updated; the ones that are published on berneboutique.it, and that are accepted at check out, are to be considered effective and binding. 
Please read carefully the terms and conditions of sales before completing the purchase.
Purchase methods
For each chosen product there is a descriptive sheet, including, as an example, a picture and essential characteristics: colour, measurements, unit price. 
Pictures and colours of the products offered for sale on berneboutique.it may not correspond to the effective ones because of the Internet browser and/or the monitor that is being used: Bernè di Maddalena Russo is not responsible for eventual inaccuracies due to a certain configuration of the computer or to its malfunction. 
For more information about the products please contact Customer Service by writing an e-mail to customerservice@berneboutique.it.
It is possible to purchase online an e-mail gift card which can be used to buy products sold on www.berneboutique.it or at Bernè’s Maddalena Russo store.

Product availability
Products offered for sale and their price are indicated on berneboutique.it.
If the products are not available when the order is placed the size measurements will not be displayed.
If the ordered product is no longer available because of a simultaneous purchase by different customers an e-mail notifying the cancellation of the order will be sent.
Bernè di Maddalena Russo can change the products offered for sale on berneboutique.it and their price at any time.
Price of the product
The price for every product is expressed in Euro: taxes included (VAT), shipping costs excluded for EU countries. Taxes excluded (VAT), shipping costs excluded for non-EU countries.
Shipping price and eventual customs fees are displayed before the payment and calculated in relation to the destination of the products. (Shipping methods)

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ORDER
Order
The order placement procedure implies the acknowledgment of these general sales conditions and their unconditional acceptance.
Orders can be placed following registration and/or creation of a personal customer account (“register free”). Remember to read carefully the Privacy Policy and the Terms and Conditions of sale.
Orders are filled out by following the passages and instructions specified on the site. 
To buy the products offered for sale on www.berneboutique.it the customers must have reached their majority and they must act exclusively on their own behalf.
The sale and/or distribution of the products bought on berneboutique.it is prohibited.
Bernè di Maddalena Russo retains the right to value the acceptance of the orders received.
Bernè di Maddalena Russo will contact the customer via e-mail and tell him/her about the eventual impossibility to confirm the received orders.
Order confirmation
As the order is completed, the Customer will receive a written confirmation of the product s/he ordered and of the amount to be paid, including the details of the product price, the shipping costs and the eventual customs fees for extra-EU countries. Bernè di Maddalena Russo will send another order confirmation via e-mail expressing the shipping times for the product.
Payment methods
The payments shall be made exclusively in Euro. The "currency converter” is given for information only.
Bernè di Maddalena Russo accepts payments with the following credit and debit cards: Visa, MasterCard, American Express, Maestro. The ordered products remain property of Bernè di Maddalena Russo until their price is completely paid.

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SHIPPING METHODS
Shipping methods
Information about shipping methods, costs and eventual customs fees are displayed when purchasing. Shipping costs and customs fees are to be paid by the customer and are charged on the credit or debit card when the purchase is completed.
Shipping costs
All purchases to be shipped to Italy are delivered by DHL courier. For any other destination DHL courier makes the deliveries.

No shipping to mailboxes.

The shipping costs for different amounts are shown in the table below: 

Example:   

All orders are delivered by DHL courier, from 9.00 to 17.00, from Monday to Friday. As the delivery takes place the carrier requires the signature “for receipt” of the recipient.
Once the products have been shipped the destination address cannot be changed anymore.
Delivery zones
The products are delivered to the address the Customer specified (no shipping to mailboxes).
Delivery times
Since the receipt of the order the delivery times of the products are as follows:


Italy  and Europe
Other destination

2 - 4 working days
more than 3 days

Deliveries are made and guaranteed by DHL courier.
All orders are delivered by DHL courier, from 9.00 to 17.00, from Monday to Friday. As the delivery takes place the carrier requires the signature “for receipt” of the recipient.
The Customer is required to provide a valid address where the goods can be delivered during delivery-service times. Please notify an eventual change of address as soon as possible.
It is not possible to change the destination address once the shipping has been carried out.
Bernè di Maddalena Russo communicates the DHL shipping number to the Customer via e-mail at the time of dispatch.
The delivery of the products can take place by split consignment as well: in this case just the price of the shipped products and the single shipment cost are charged. In case of split consignment information will be provided via email.
Eventual late deliveries over 10 (ten) working days must promptly be notified to our Customer Service and anyway within 30 (thirty) calendar days since the order confirmation.
Shipping status
The Customer can track the shipping status of his/her order on DHL site by entering the shipping number.
The webpage provides the exact and updated tracking of the shipment.
Receipt of goods
To guarantee shipping safety the carrier requires the signature “for receipt” of the recipient when the delivery takes place; if this is not possible, the goods will not be delivered.
If, when the delivery takes place, the external appearance of the package shows any imperfection, the Customer must open the package in the presence of the carrier.
We recommend to check the goods at the time of delivery and to verify that the quantity of the delivered products matches what was ordered, that the packaging is intact, not damaged, or altered in any way. Eventual irregularities must be noted in written form on the delivery note.
Eventual delivery problems must be reported promptly to our Customer Service and anyway within 30 (thirty) calendar days since the order confirmation.
Insurance
All the shipped packages are insured against theft/loss and damage from the moment they are handed to the Courier for shipping until delivery to the recipient. 
If the packaging is damaged at the delivery, we recommend to reject the goods or to notify on the delivery note that you are accepting a damaged package.
Once the goods have been delivered to the given address and picked up, they are no longer insured. 

RETURNS AND EXCHANGES

Returns and exchanges
If you are not satisfied with the products you can request a refund or an exchange.
Conditions for exchanges and returns are regulated as follows:
Return procedure
Purchased products can be returned within 10 days since the delivery date.
Returns requested after the deadline can be accepted at the discretion of Bernè di Maddalena Russo.
Bernè refunds the full cost of the goods the Customer has returned as long as they’re accompanied by the authorization for the return released by Bernè.
The refund, shipping costs excluded, is credited on the same credit or debit card the Customer used to purchase the goods or on the bank account s/he used for the bank transfer. 
To carry out the return procedure it is necessary to send an e-mail to customerservice@berneboutique.com to obtain an authorization number for the return (RMA-Returns Merchandise Authorization).
To carry out the return wait for the authorization released by Bernè. The e-mail containing the authorization for the return must be put inside the package.
Bernè sends a precompiled sheet with the destination address together with the authorization for the return to apply on the package.
Unauthorized returns will not be accepted. The return is accepted only if it follows the procedure indicated in this paragraph.
Products must be returned inside the original packaging to guarantee that they will not be damaged during the shipment.
The return of the product requires the payment of shipping costs.
For the returns contact Customer Service.
Once the proforma invoice for the return is completed, you can book a pickup by contacting DHL. The package must be handed to the carrier closed.
Bernè di Maddalena Russo sends an e-mail confirming the receipt of the return and the activation of the refund procedure. The refund of the price of the returned products takes place within 15 days since the date when Bernè di Maddalena Russo has received the returned product meeting the required conditions.
Return conditions
To be returned, the products must not have been worn, used and damaged. They must still have all the originaI tags and the intact security seals.
Shoes must be tried on on a carpet and they must be returned inside the original box, which is an integral part of the product. If the shoes are returned without the box or in a damaged one they can be rejected and sent back to the Customer.
Underwear and swimwear must be tried on over your own underwear and without removing the protective adhesive strip.
If the adhesive strip is removed or the articles are ruined, the return will not be accepted and will be sent back to the Customer. 
If the return does not meet all the requirements of these conditions it will not be accepted.
The returns must be addressed to: VIA BORFURO, 6, 24100 BERGAMO.
See "Return procedure" to carry out a return.
Exchanges
It is possible to exchange the purchased product uniquely with a similar one of different size or measure within 10 days since the delivery date and if it is available. 
Exchanges requested after the deadline can be accepted at the discretion of Bernè di Maddalena Russo.
To get an exchange it is necessary to send an e-mail to customerservice@berneboutique.com asking for it. Wait for the authorization released by Bernè di Maddalena Russo before carrying out the exchange. Unauthorized exchanges will not be accepted. See methods indicated at "Return procedure".
The return of a product implies the payment of shipping costs.
Specify the new size/measure, in accordance with the conditions of “Return procedure”. Please ask for a refund and place a new, different order if you wish to exchange your product with a different one. 

Faulty goods
The products are considered faulty when they are already damaged when received or when they show a lack of conformity.
It is possible to ask for an exchange of the faulty products within 10 days since the delivery date, by following the same passages described in Returns/Exchanges.
In this case, Bernè di Maddalena Russo will take steps to replace the defective product with an identical one, if it is available, or to repair it when possible.
The replaced product will be shipped to the Customer by courier service without further shipping costs.
In the event that the replacement or the repair are not possible Bernè di Maddalena Russo will provide a refund. The refund, including shipping costs when the product shows manufacturing defects, is made on the same credit or debit card the Customer used for the payment.
Gift returns 
In case the products are bought and sent as gifts, the return can be requested by the Customer only and not by the recipient of the gift, by following the same passages described in Returns/Exchanges
Product integrity is an essential condition to exercise the right of withdrawal.
Refunds
If the Customer is not satisfied with the product s/he has received s/he can request a return within 10 days since the delivery date.
The delivery methods of the products are the same expressed in “Returns/Exchanges”.
The refund for the returned products takes place within 15 working days since the date when Bernè has received the returned products meeting the required conditions.
The refund is credited on the same credit or debit card the Customer used to pay for his/her order, excluding the shipping costs (unless the products were shipped defective).
Customs fees and sales tax are not refundable for orders outside UE.
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LEGAL NOTES AND CONDITIONS OF USE

Legal notes and conditions of use
The site www.berneboutique.it is run by Bernè di Maddalena Russo. 
To access to and use this site it is necessary to have read, acknowledged and accepted these General Conditions and the Privacy Policy
Bernè di Maddalena Russo can update the General Conditions of Use and the Privacy Policy at any time. 
By using berneboutique.it the Conditions of Use and the Privacy Policy are accepted, as displayed on the site.
The current Conditions of Use and the Privacy Policy can be consulted at any time by simply clicking on “Sales conditions" or "Privacy” on the menu at the bottom of the page.
Safety and personal data 
The safety measures adopted by Bernè di Maddalena Russo are suitable for protecting data and personal information provided from inappropriate access or misuse. 
Bank data is not registered nor retained on the site berneboutique.it, instead it is kept in the safe database of the bank Bernè di Maddalena Russo uses, which appears on the transaction page for the purposes of the commercial transaction only.
As much as Bernè di Maddalena Russo has taken every possible precaution to ensure the safety of personal data, keep in mind that data transmission via the internet is never completely safe and that any information given online could be used by people that are not the ones it was meant for. 
The Privacy Policy (see "Privacy") regulates the treatment of personal data given to Bernè di Maddalena Russo through the site berneboutique.it.
Bernè di Maddalena Russo can modify, integrate and/or adjust the Privacy Policy at any time; see text currently in force in the "Privacy" section.
Intellectual property
The entire contents of the site berneboutique.it (drawings, illustrations, pictures, texts, graphics, descriptions, brands, images, videos) are owned by or licensed for use to Bernè di Maddalena Russo exclusively. 
It is forbidden to recreate, distribute, publish, spread, copy, modify or sell by any means, partly or wholly, the contents of the site.
It is possible to print material for personal and not commercial use only.
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LIMITATION OF LIABILITY – DISCLAIMER OF WARRANTIES

Limitation of liability - Disclaimer of warranties
The site berneboutique.it may contain eventual imperfections and Bernè di Maddalena Russo doesn’t guarantee they will be corrected.
The site berneboutique.it and its contents are provided “in their current state” and “subject to their availability”.
By using the site the User shall bear all the risks connected to the use of it and takes full responsibility for the eventual failure of use, for the data loss and for the costs of assistance activities and repair of hardware and/or software used in relation to the site. The User undertakes as well not to consider Bernè di Maddalena Russo responsible in any way for eventual damages deriving from or caused by the use of the site.
Applicable law and competent jurisdiction
These Conditions are governed by Italian law and are written in Italian language.
In case of disputes, the jurisdiction of Bergamo is the only competent one.